Pointing out and emphasizing the necessity of supporting persons with disabilities when using rail transportto increase the level of service provided, accessibility, and mobility for this demographic group in the Republic of Serbia is considered another necessary step for a better society. With the questionnaire related toservices in passenger rail transport, it is possible to receive the feedback from passengers on various aspects of train journeys and railway station utilization. The goal of the questionnaire is to provide railway operators with insight into the attitudes and needs of passengers so the service quality and travel experience could be improved. The presentation of such results is very important not only for persons with disabilities but also for wider professional audiences and decision-makers to identify deficiencies with the performed works on the railway infrastructure, thereby enabling improved problem-solving strategies and preventing the recurrence of similar issues at other locations.